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Cancellations & refunds, explained

Refund & Cancellation Policy

This policy outlines how you can cancel an order or seek a refund for a product or service that you have purchased through our Platform.

Last updated: 20 July 2026

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

1. Cancellations

Cancellations will only be considered if the request is made within 40 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Perishable items

SA Prime Ventures does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

3. Damaged, defective or mismatched items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 40 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 40 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

4. Products under manufacturer warranty

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.

5. Refund processing time

In case of any refunds approved by SA Prime Ventures, it will take 40 days for the refund to be processed to you.

Contact us

To cancel an order, report an issue, or request a refund, please reach our customer service team: